DELIVERY CHARGES

Delivery charges are based on the weight of your order and the destination country. The lowest shipping charges are shown in the table below.

Region From (depending on weight)
UK
£5.04
Europe
£11.18
Rest Of The World
£14.27


DISPATCH AND PROCESSING TIMES

Many of our items are made-to-order and while we aim to ship all orders within 2-4 days of receipt this process can take longer during busier periods. Please Note: A ‘working day’ means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.


REGIONAL REQUIREMENTS

for deliveries to the UAE a PO Box must be used. To pass customs in Brazil, you must include your CPF/CNPJ number.


PRE-ORDERS

Items on 'Pre-order' will only ship at the pre-order date. Orders containing items on pre-order will only ship once the pre-order date(s) of all items within the order have passed.


DEFECTEDXXV PRODUCTS

Pre-orders of DefectedXXV products will ship in October 2024. This includes:

  • Defected 25 Years In The House Book
  • Defected Together Vinyl Box Set
  • Defected 25 Years In The House Bundle
  • Defected Together Bundle
  • DefectedXXV Collector's Bundle

Orders containing a mixture of DefectedXXV pre-order products and other products will be split; standard products will be processed normally and DefectedXXV products will not ship until October 2024. In this case two postage charges will be automatically applied at checkout.


POSTAL/SHIPPING TIMES

As the majority of our merchandise is printed to order, we are unable to expedite the printing and dispatch process.

Region Delivery Time (from date of despatch)
UK 2 working days (Tracked48)
Europe 5 working days
Rest Of World 7 working days

 

DELIVERY ISSUES

Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible quoting your name and order number.

Defected Records LTD cannot be held responsible for any delays that are out of our control.