Defected Originals Logo Rectangle Sticker
If for any reason we fail to meet your expectations, you may return or exchange your items within 28 days of receipt of your order.
Please ensure the goods are returned as new with sales tags and packaging.
We, unfortunately, do not accept returns on any of our vinyl records or poster prints. This is due to return shipping cost and to avoid damages on the return trip, along with a couple of quality control reasons. Thank you for your understanding. We are also unable to accept returns for Facemasks, Swimwear and Underwear.
We offer free returns on any garments that are defective, but not for change of mind or exchange of size/colour. If you qualify for a free return, these costs will be reimbursed to you, directly to your account. Please ensure you include a receipt for standard tracked postage costs with your return.
Returns can take up to 7 working days* to process.
Please return the order* to the address below, including a copy your order form and a brief note detailing the exchange or refund required.
Unit 4, Canbury Business Park
Kingston Upon Thames
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