This Privacy Policy was last updated on 26 January 2023

This is the Privacy Policy for the Defected Records LTD Store (DStore). This Privacy Policy explains how we use any personal information we collect about you when you use this website.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us including:

  • Name
  • Invoice Address
  • Delivery Address
  • Contact Phone Number
  • Email Address
  • Amazon, Klarna or Paypal Email Address (if applicable)

When you return an item to the Defected Records LTD Store, we will collect the following information in order to process your return:

  • Name
  • Proof of Purchase Information, i.e. order number
  • Address
  • Contact Number
  • Email Address
  • Reason for Return

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Website usage information is collected using Cookies (see Section 8 – Cookies).


We collect information about you to process your order and manage your account.

    Email marketing (if applicable): When you provide us with your email address and opt-in to receive marketing information:

    • We will email you on a regular basis with our latest deals, offers, events and voucher codes.
    • We may contact you occasionally to check your data is accurate and up-to-date.

    When you place an order with the Defected Records LTD Store:

    • We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.
    • We will contact you in order to meet any legal requirements and to allow you to provide feedback about our services via Trustpilot.
    • We may contact you occasionally in relation to offering you further products and services we think may benefit you. You will be offered the opportunity to opt out of such contact with each communication.
    • We may contact you to check your data is accurate and up-to-date.

      When you return an item to the Defected Records LTD Store:

      • We will contact you to in order to keep you up-to-date with the progress of your return.

      When you partially complete placing an order with the Defected Records LTD Store:

      • We may send you emails regarding items left in your basket but not purchased.

      Internet advertisement delivery, including behavioural advertising e.g. displaying an advert for a product you have previously viewed.


      How do you get my consent?

      When you provide us with personal information to complete a transaction, verify your credit card, place an order, abandon checkout while placing an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using for the purposes listed in 'SECTION 2'.

      How do I withdraw my consent? 
      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or writing to us at: 

      Defected Records LTD Store
      Unit 4 Canbury Business Park, Elm Crescent
      Kingston Upon Thames
      KT2 6HJ

      You can withdraw your consent to receive email marketing at any time by clicking on the unsubscribe link in any marketing email you receive.

      What is the legal basis for processing my personal data? 
      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase the data subject (you) has given consent to the processing.

      There are legitimate reasons for the processing of data.

      Processing is necessary for the performance of a contract with the data subject. In order to complete your order the processing of your personal data is required in order to complete the payment and arrange the delivery of the items you have ordered.


      We do not store customer credit card details nor do we share customer details with any 3rd parties. We may, however, disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

      Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

      All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American 
Express and Discover.

      PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

      For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


      In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice


      In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

      For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

      In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

      Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

      Google Analytics 
      Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

      For more insight, you may also want to read Google’s Terms of Service ( or Privacy Policy (


      To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


      Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, to compile statistical reports on website activity and to collect customer reviews. For further information visit or

      You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of the website features may not function as a result.

      We use cookies for the following purposes: to enable certain functions of the service, to provide analytics, to store your preferences, to enable advertisement delivery, including behavioural advertising.

      Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
      _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
      cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
      _secure_session_id, unique token, sessional 
      storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
      PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


      By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


      We reserve the right to modify this privacy policy at any time, so please review it frequently.

      Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


      Defected Records LTD is the Data Controller and is committed to protecting the rights of individuals in line with the Data Protection Act 1998 (DPA) and the new General Data Protection Regulation (GDPR).

      You have the right to: access, correct, amend or delete any personal information we have about you, register a complaint, or if you simply want more information contact us at or by writing to us at:

      Defected Records LTD Store
      Unit 4 Canbury Business Park, Elm Crescent
      Kingston Upon Thames
      KT2 6HJ


      If you are unhappy with the way in which your personal data has been processed you may in the first instance contact us using the contact details above.

      If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

      Information Commissioner’s Office 
      Wycliffe House
      Walter Lane
      SK9 5AF